In its second integration report, Winning Conditions to Improve Patient care, The Foundation offers its best advice on how Ontario can move closer to an integrated health system and improve patient experience.

Our annual invitational exchange asked: What makes the “patient experience” meaningful and measurable? What role do access, communications, and engagement (ACE) play as people interact with the healthcare system?

This short video contains the voices and views of patients, caregivers and health system leaders answering “How do we improve patient experience in Ontario?”