Launched in November 2014, the 20 Faces of Change Awards campaign sought nominations of patients, caregivers, health care leaders and practitioners, family members, community members, volunteers, and staff that have contributed to improvements in patient- and family-centred care in Ontario. The 20 recipients were chosen by a specially appointed Selection Committee of third-party health care leaders who sorted through over 80 nominations from a diverse range of teams, individuals and organizations, submitted from all across Ontario.
Recipients were formally announced and recognized at The Change Foundation’s Capstone Summit and 20th Anniversary Celebration from March 9-10, 2015 in Toronto. See video of all the winners here.
Below is a list of all 20 winners. Click through to learn more about how these inspiring groups and individuals are making positive change for patients and caregivers in Ontario’s health care system.
Chirgwin Family and Tamara Dube-Clarke
For the Chirgwin Family of North Bay, Ontario, involvement in the health care system began upon the Alzheimer’s diagnosis and hospitalization of their patriarch, Andy Chirgwin, over four years ago.
With the help of Tamara Dube-Clarke, Patient and Family Partnered Care Coordinator at North Bay Regional Health Centre, the family created a video called “Andy’s Story” to introduce Andy, a retired policeman, husband, father and grandfather, to his caregivers. The video, spurred from the family’s desire for staff to know Andy as a person and who he was before his diagnosis, has since been viewed over 1,500 times on YouTube. Read more.
Crystal Chin of York Region is a leader and innovator in the field of patient engagement in Ontario.
Diagnosed with a neuromotor condition at eight months old, Crystal never allowed chronic disease to slow her down, instead deciding to use her lifelong curiosity and passion for helping others to be a voice for many in the health care system. Read more.
Dr. Kucharski MD
Family Physician at the Sherbourne Health Centre; Regional Primary Care Lead, Toronto Regional Cancer Program South
Dr. Ed Kucharski is a Family Physician at the Sherbourne Health Centre and a Regional Primary Care Lead for the Toronto Regional Cancer Program. He is celebrated for his proactive approach to patient engagement and dedication to reducing barriers that make access to medical services difficult for marginalized populations in our communities. Read more.
Former Executive Vice President and Chief Nursing Executive, Kingston General Hospital
Eleanor Rivoire of Kingston, Ontario is the former Executive Vice President and Chief Nursing Executive at Kingston General Hospital (KGH). In her role, she was the executive sponsor for Patient and Family Centred Care and the driving force behind KGH’s Patient and Family-Centred Care (PFCC) program. Read more.
Holland Bloorview Kids Rehabilitation Hospital
Client and Family Centred Care Simulation Development Team
Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest children’s rehabilitation hospital focused on improving the lives of kids with disabilities. Client and family centred care (CFCC) is one of Holland Bloorview’s core values, and the organization is committed to putting this value into action every day. Read more.
Integrated Comprehensive Care Team
St. Joseph’s Healthcare Hamilton
The Integrated Comprehensive Care Team (ICCT) at St. Joseph’s Healthcare Hamilton (SJHH) is a joint initiative between two hospitals, a home care agency and community partners. Together, these sectors have developed innovative clinical care pathways that follow patient journeys across hospital and home care. Read more.
Client and Community Relations Coordinator, St. Joseph’s Care Group
Jessica Saunders of Thunder Bay, Ontario is the Client and Community Relations Coordinator at St. Joseph’s Care Group (SJCG), an organization offering services in complex care, physical rehabilitation, long term care, mental health and addictions to the people of Northwestern Ontario. Read more.
Mount Sinai Hospital’s Acute Care for Elders (ACE) Strategy
Mount Sinai Hospital is an internationally recognized 472-bed acute care academic health sciences centre located in Toronto, Ontario, dedicated to delivering the best medicine and best patient experience possible by focusing on excellence in patient- and family-centred care. Read more.
Northumberland PATH Partnership
Formed in 2012, the Northumberland Partners Advancing Transitions in Healthcare (PATH) project is a true first in Ontario.
It is a system-wide venture that brings together 12 healthcare organizations and patient advocacy groups, over 160 patients and caregivers, 31 volunteer transition coaches and 135 healthcare providers. Read more.
Pamela Catton, MD, and Audrey Jusko Friedman
Patient and Family Education and Cancer Survivorship, University Health Network
Dr. Pamela Catton and Audrey Jusko Friedman of Toronto, Ontario created the Patient and Family Education Program at Princess Margaret Cancer Centre. Together, their pioneering work in the field of patient engagement (PE) has brought national recognition to the need for high-quality, patient-centred education tools that are based on best practices and accessible to consumers. Read more.
Partners in Care Roadmap Strategy Development Team
University Health Network (UHN)
The Partners in Care (PIC) Roadmap Strategy Development team at the University Health Network (UHN) in Toronto is a ground-breaking initiative led by the Collaborative Academic Practice (CAP) portfolio. Dedicated to making improvements that enhance patient-centred care, PIC was established to ensure each member of the health care team, including staff, physicians, patients, caregivers, students and volunteers are actively engaged in improving the patient experience at UHN. Read more.
Patients’ Advisory Council: North East Toronto Health Link
One of the first acts of the North East Toronto Health Link was to form a Patients’ Advisory Council (PAC). In the spring of 2013, the Council was formed with patients, caregivers and a few providers. With the Health Link focused on providing individualized coordinated care planning to patients, PAC has been devoted to embedding the patient and caregiver voice in its clinical program. Read more.
Patients Canada is a patient-led organization that fosters collaboration between patients, family caregivers and the health care community. Since 2011, the organization has been a trailblazer in bringing forward patient and caregiver stories and experiences to inform changes and improvements in the healthcare system. Their work is focused in four areas: developing patient leaders, facilitating patient partnerships, developing patient experience quality improvement and measurement tools, and developing patients as research partners. Read more.
Patient Advisor & Inaugural Member of the Patient and Family Advisory Council, North York General Hospital
Patricia Mackey, now deceased, was an inaugural member of the North York General Hospital’s (NYGH) Patient and Family Advisory Council, and a patient advisor. Diagnosed and treated for breast cancer at NYGH in 2009, she reluctantly agreed to apply for the position of patient advisor in 2012. Though initially concerned that she might not have much to offer, Patricia quickly became an inspiration, friend, and enthusiast to those she touched in her role, as well as a lauded member of the hospital’s Patient and Family Advisory Council. Read more.
Renal Patient Website Team
London Health Sciences Centre
In February, 2013, the Renal Patient Website Team at London Health Sciences Centre (LHSC), comprised of multidisciplinary health providers, administrators and over ten patient advisors, came together to create a website for patients with chronic kidney disease (CKD) that would enable them to access educational resources to assist them through their treatment journey. Read more.
Caregiver; Co-founder, Family Caregivers Voice
Sara Shearkhani of Toronto is the co-founder of a caregiver-led group, Family Caregivers Voice (FCV), that is committed to educating family caregivers on their journey and promoting self-advocacy. She is also the Lead for Patient and Community Engagement Research (PaCER) Toronto, a branch of PaCER, designed to train patients and caregivers as researchers and dedicated to taking patient/caregiver engagement in the health care system to another level. Read more.
CEO, Toronto Central Community Care Access Centre
Stacey Daub is the CEO of the Toronto Central Community Care Access Centre (TC CCAC). Under her leadership, TC CCAC has become recognized for its innovations focused on improving patient experience, outcomes and system value. Read more.
The Ottawa Regional Cancer Foundation
The Ottawa Regional Cancer Foundation is a non-profit community organization dedicated to helping people living with cancer by providing survivorship care, and funding innovative cancer research and clinical programs that improve access to better treatment options for patients. Read more.
The South East Toronto Family Health Team and Dr. Thuy-Nga Pham
The South East Toronto Family Health Team (SETFHT) is an academic Family Health Team (FHT) comprised of inter-professional health care workers that provide a full range of primary health care services and programs. SETFHT is committed to its vision of being ‘a leading academic family health team that improves the health of our community’. Read more.
Michael Garron Hospital
Michael Garron Hospital (formerly Toronto East General Hospital) is a full-service community teaching hospital, providing a full range of programs and services for patients, including mental health, rehabilitation and complex continuing care. Developing a patient-centred culture is a key strategic priority at the hospital. Read more.