Holland Bloorview Kids Rehabilitation Hospital

holland-bloorvilleClient and Family Centred Care Simulation Development Team

Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest children’s rehabilitation hospital focused on improving the lives of kids with disabilities. Client and family centred care (CFCC) is one of Holland Bloorview’s core values, and the organization is committed to putting this value into action every day.

An interprofessional team composed of hospital representatives and families led the development of simulation scenarios that provide employees and students meaningful and hands-on learning about how to embed client and family centred care into their daily practice.

In order to ensure the simulation scenarios were authentic and meaningful, the team held a full-day planning session that brought together the experience and expertise of about 30 individuals, including interprofessional front line clinicians, families, administrative employees, and leadership and simulation experts. The team based the scenarios on the lived experiences and stories shared by the participants at the development session. Each scenario tied directly to a core principle of family centred care – respect, information sharing, participation and collaboration.

Seven scenarios were developed, and four are currently being used as educational tools at the hospital. Two scenarios are videotaped, allowing employees and students to observe and discuss the interactions between health care providers, clients and families. Two scenarios are live simulations, allowing participants to actively engage with simulation-trained actors who portray families. Following each simulation, a debriefing session helps participants develop strategies to put CFCC into action. As of April 2014, the four simulations are delivered monthly as part of a full-day, mandatory new clinical employee orientation on CFCC. Existing employees and students are also invited to attend the simulation training.

The CFCC simulation development team represents a meaningful partnership between hospital representatives and families. Their work is a direct reflection of Holland Bloorview’s commitment to enhance client- and family-centred care practice within the organization and the health care system more broadly.

The CFCC simulation work at Holland Bloorview was made possible through a Fellowship from the AMS Phoenix Project.

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