How do we ACE the Patient Experience?

How do we ACE the Patient Experience? Focus of 2011 Meeting of the Minds.

Building on last year’s session, Redesigning Health Services with Patients Top of Mind, this year’s invitational Meeting of the Minds zeroes in on how to make “patient experience” a priority in a meaningful and measureable way. What role do access, communications, and engagement (ACE) play in teasing out a better experience for people interacting with the health-care system?
The June 21st program includes:
Getting in Gear: What drives exceptional patient and family experience? A keynote address focused on cross continuum, system issues by Barbara Balik, senior faculty, Institute of Healthcare Improvement, followed by facilitated discussion. Barbara also headlines our Hot Talks on Health the night before.

International and cross-country examples of how to engage patients in designing and redesigning care from the likes of UK’s Lynne Maher (NHS Institute for Innovation and Improvement.
A session on Social Media – how it’s changing everything and what it can mean for health care – with leading experts Dr. Michael Evans and Innovation Cell’s Neil Seeman, who will also join CAMH VP Susan Pigott in sharing lessons from an Ontario experiment.
A session designed by seniors and caregivers about their take(s) on what makes the difference between a good experience and a bad one.
Word on the street and the health-care beat, a video to ignite input on how to improve the patient experience.
We plan to share and spread learning from and beyond the fine minds participating in the exchange. Watch for presentations, proceedings, video podcasts and top ten takeaways and much more following the event.