Next steps in Foundation’s narrative

The Storyboard reveals next steps in Foundation’s narrative. Focus on seniors with chronic health conditions & quest for community coalition to redesign health-care delivery with/for patients.

The Foundation today releases
The Storyboard – Implementing The Change Foundation Strategic Plan, Hearing the Stories, Changing the Story. You’ll recall that our strategic goal is to improve the experience of individuals and informal caregivers as they move in, out of, and across the health-care system over time. With The Storyboard, we’re announcing how, and with whom, we’ll work to try to achieve that.

If you’re tracking our story, here’s the latest from The Storyboard:

The Foundation’s work is guided by a conceptual framework for understanding the elements required for good patient/caregiver experiences. That includes the “what” – clear, consistent information; coordinated, connected, comprehensive care – and the “how” – shared engagement in care; respectful, empathetic, considerate; and timely and convenient.
The Foundation has chosen seniors with chronic health conditions as its population of focus; this group was selected because of the potential for our work to have the greatest impact, make a value-added contribution, and spread solutions.
Over the course of the plan, the Foundation will:

gather and analyze baseline data about patient/caregiver experience navigating across the continuum of care; using both qualitative and quantitative methods, the Foundation will probe perspectives from the stewards, stakeholders and users of the health-care system;
sponsor a competitive process to select a community coalition to work with us and seniors/informal caregivers on a care delivery redesign investment in Ontario;
launch and complete a care delivery redesign project, and implement engagement initiatives including provincial patient / caregiver advisory panel;
collect follow-up data from our community-level engagement and co-design participants – i.e., seniors and caregivers, and community-level providers – to assess if their experience and understanding has improved during the course of the care delivery redesign initiative;
collect follow-up information from policy and decision makers and from seniors and caregivers through regional consultations to see if their experience and understanding has shifted;
develop engagement, communications and knowledge transfer strategies to assist with the spread of care delivery redesign project learning to other communities. This will include an inclusive stakeholder summit following the completion of the care delivery rede­sign work to expand and refine the learning, support the uptake of learning, and develop and spread policy reform recommendations.
Said The Change Foundation CEO Cathy Fooks: “We think this work is bold and groundbreaking and has great potential for change. Together with our partners in the community, we will try to prove in the field that you can successfully co-design – with health-system users and providers – services, processes, journeys, and systems in Ontario that will be sustainable across the continuum of care.”

Added Chair Scott Dudgeon: “A high-performing health system understands, measures and responds to the patient experience. And that – we believe – should be front and centre in any health-care reform – not just symbolically, but substantively.”

Stay tuned for ongoing updates on our ambitious quest. We will be announcing more details about our initiative at our upcoming Meeting of the Minds June 21st.

Read
The Storyboard (pdf, 460KB) and Strategic Plan (pdf, 1MB).