Registration full: Wait list open – Hot Talks on Health

Registration full and wait list now open for June 20 Hot Talks on Health with IHI’s Barbara Balik – Making Sense of Patient Experience – Partnering with Patients and Families.

Ontario panel to reflect & recommend ingredients – and actions – to improve patient/caregiver experience, pre and post election.

As Ontario aims to advance patient-centred care through such channels as the Excellent Care for All Act, the Institute for Healthcare Improvement’s Barbara Balik will share her expertise working with American patients and families to improve their health-care experience, and will talk about how that partnership can contribute to better designed systems for effective cross-continuum care.

In addition to being a senior member of IHI faculty and a former hospital CEO, Barbara also heads Common Fire, an independent consulting and teaching practice that works in partnership with health-care leaders to improve quality and safety.

Balik has authored much on the topic, including: Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care (IHI, 2011) and 10 years After To Err is Human: Are We Listening to Patients and Families Yet? (National Patient Safety Foundation, 2010).

And for those keeping their eyes on the provincial election front, and their minds on what health-care changes may result from its results, we offer a panel of smart, spirited speakers: Susan Eng, VP, Advocacy, Canadian Association of Retired Persons (CARP), Danielle Martin, Chair, Canadian Doctors for Medicare, and Adalsteinn Brown, Chair, Public Health Policy, Dalla Lana School of Public Health U of T, and former ADM of Health. They will reflect on our Hot Talk and recommend what ingredients – and actions – are required in Ontario to improve the health-care experience of patients, in particular seniors, and their informal caregivers.

Audience Q & A to follow, with lead-off inquiry from the Patients’ Association of Canada. Bring your burning questions to add to this dynamic, timely discussion.
See event agenda. The event takes place on June 20, 4:00 – 7:00 pm at the Faculty Club, University of Toronto. See map.

Update: this event is now full. You can sign up on the waiting list.