Read Patient Commando Blog by Cathy Fooks

March 5, 2012

CEO Cathy Fooks in Patient Commando blog: Ontario can learn a lot from KGH’s authentic patient-centred reforms.

In a recent Patient Commando blog, Change Foundation CEO, Cathy Fooks shares the inspiring and instructive story of the deep patient-centred reforms taking place at Kingston General Hospital. The invitational blog arose from The Foundation’s earlier profile of KGH’s notable work on this front. Patient Commando promotes increased patient engagement in healthcare through the sharing and presentation of patient stories.

In this blog, Cathy also reveals how her own personal struggle to help her elderly, ailing mother navigate our confusing health system led to The Foundation’s mandate to improve the patient experience.

KGH truly embodies the transformative shift prescribed for healthcare organizations by Barbara Balik of the Institute of Healthcare Improvement, to move from doing – to and for – patients, to working with them as equal partners to redesign care. And while KGH is still early on its patient-centred journey, it’s clear that the hospital has much to teach others travelling the same Excellent Care for All Act (ECFAA) mandated quality-improvement path.

Read the KGH profile and see video interviews with KGH leaders:

Eleanor Rivoire, Senior VP Clinical Administration and Professional Practice and Chief Nursing Executive, on changing culture
Daryl Bell, Co-Chair, Patient Advisory Council, on the why & how of adding the patient voice
Jennifer Dee, Patient Experience Advisor, on using her bad healthcare experience to make a difference.

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