Events

UK experience based design experts Jocelyn Cornwell and Helen Baxter deliver keynote address, 2012 Hot Talk on Health, Using patient experience to redesign healthcare services.

Our annual invitational exchange asked: What makes the “patient experience” meaningful and measurable? What role do access, communications, and engagement (ACE) play as people interact with the healthcare system?

Our third Hot Talk presented a speaker who knows what Patient-Centred Healthcare looks like – and takes to deliver. IHI’s Barbara Balik says the patient experience won’t improve without patient-provider partnerships.

Our second Hot Talks was a chance to get the goods on what the UK’s radical health reforms mean for quality and patient care, and possible lessons for Ontario.

Rethinking Health Services with Patients Top of Mind was the theme of The Change Foundation’s 3rd annual Meeting of the Minds invitational exchange.