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In this video interview, Jennifer Dee, Patient Experience Advisor at Kingston General Hospital shares her harrowing healthcare experience. Since 2009, she has helped to improve quality, safety and service at the hospital.

This overview presents emerging themes and stories from The Change Foundation’s provincial consultations with seniors and their caregivers on experiences navigating across our health system. A final report is to follow.

Eleanor Rivoire, Senior VP at Kingston General Hospital shares her hospital’s inspiring journey towards patient-centred reforms . KGH has implemented many patient-initiated changes to improve — quality, safety and service.

Daryl Bell, Kingston General Hospital’s Co-Chair, Patient Advisory Council, shares his hospital’s progress on implementing patient-initiated changes to improve quality, safety and service.

Inside Queen’s Park, Ontario public policy newsletter talks to Change Foundation CEO Cathy Fooks about Ontario’s Action Plan to Transform Healthcare, calling our Winning Conditions report the best “guide” to help transform Ontario’s complex healthcare “system.”