‘I Don’t Know’: Receiving Home Care After Being Hospitalized
By listening to elderly patients and their caregivers, our Having Their Say & Choosing Their Way project highlighted needed changes to improve the transition from hospital to home care. This report summarizes findings from the two Ontario regions where hospitals and community care access centres (CCACs) worked together to address poor communication and inadequate information systems, faulty design and processes, and confusion about who is responsible for what.
A collaboration of The Change Foundation and the Ontario Association of Community Care Access Centres (OACCAC), the project mapped out and improved the myriad interactions and decisions that patients and their caregivers must make during the transition from hospital to “home.” The project demonstrated that low-cost (and no-cost) changes in processes have potential to improve patient experience, decrease unnecessary hospital stays, reduce adverse events in community care, and eliminate confusion about provider roles and responsibilities.
Policy issue(s):
Healthcare Quality, Home and Community CareAuthor(s):
Doleweerd Consulting, Ontario Association of Community Care Access Centres (OACCAC), The Change FoundationCategory:
Report
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