In this video interview, Daryl Bell, Kingston General Hospital’s Chaplain and Co-Chair, Patient Advisory Council, says: “Patients are the only ones who can tell us how our system really works. They are the only ones who know if they feel safe, if information was understandable, if tests and procedures were explained to them, and if they felt respected. So, they bring the perspective that no one else can really bring.”
Since 2009, KGH has implemented many patient-initiated changes to improve quality, safety and service, all grounded in its bold KGH 2015: Strategy for Outstanding Care Always. KGH created a 17-member Patient and Family Advisory Council to insert the patient perspective into wider decision-making.