In this video interview, Eleanor Rivoire, Senior VP Clinical Administration and Professional Practice and Chief Nursing Executive at Kingston General Hospital shares her hospital’s inspiring journey to implement patient-centred reforms. Since 2009, the hospital has taken great strides in partnering with patients to improve care; all grounded in its bold KGH 2015: Strategy for Outstanding Care Always.
KGH’s cultural shift started by embedding patients in all levels of decision-making, with a focus on quality, safety and service. At the centre, was the creation of a 17-member Patient and Family Advisory Council.
While early, KGH has much to teach others travelling the same Excellent Care for All Act mandated quality-improvement path.