Loud and Clear – Seniors and caregivers on navigating Ontario’s healthcare system

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April 27, 2012

Loud and Clear reflects what the Foundation heard late in 2011 during province-wide consultations with seniors with chronic conditions, and their informal caregivers.

The report captures their voices, views, and experiences navigating healthcare transitions and offers new data and unique insights into the big and little things that would improve their health, quality of life — and the quality and sustainability of our system.

The messages: connect, communicate, include. Connect all parts of healthcare, especially primary care. Communicate early, often, and across the board: provider to patient/family, provider to provider; place to place. Include patients and family in decisions that affect their lives. Don’t let people facing barriers fall behind.

Read the report
(PDF – 62 pages – 5.3 MB)

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Citation information: The Change Foundation. Loud and Clear – Seniors and caregivers speak out about navigating Ontario’s healthcare system: This report is about their stories, experiences and ideas. [Report]. April 2012. Toronto: The Change Foundation.

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Loud and Clear – Seniors and caregivers on navigating Ontario’s system: microsite
CEO Cathy Fooks on Loud and Clear