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Following Barbara Balik’s speech, a panel of Ontario speakers – Adalsteinn Brown, Danielle Martin, and Susan Eng – weighed in on what improving the patient /caregiver experience means from policy, practice and advocacy perspectives.

A lively Q & A session between the audience and Hot Talk speakers from the 2011 Hot Talk, Making Sense of Patient Experience: Partnering with Patients and Families.

A guide to current practice and future promise in using social media to benefit patients. Part 1 scans the new world of social media in healthcare and examines key issues in the current landscape.

A guide to current practice and future promise in using social media to benefit patients. Part 2 offers practical learning from fieldwork with two Ontario healthcare organizations.

The CEO of the Health Strategy Innovation Cell says social media can help healthcare organizations take the pulse of their patients wants and needs at any moment in time.