Questions of Healthcare Quality – How We Measure Up – and Measure
At PANORAMA’s orientation, Foundation board member Neil Stuart explains common measures of healthcare quality, provides some comparisons (internationally, Canada’s low is providing after-hours care, its relative high is affordability and accessibility), and looks where results suggest we go wrong – and right. He points to areas, like the quality of patient/caregiver experience and system-wide navigation, without good measures, and proposes we learn what quality means to patients and caregivers – and measure that. He highlighted the variability in performance across the country ¬and within Ontario, but cited results that show we consistently miss the mark big time across Canada in ensuring that people with chronic health conditions like diabetes get recommended tests and treatments.
Read the presentation slides
(PDF – 15 pages – 342 KB)
Policy issue(s):
Healthcare QualityAuthor(s):
Neil StuartProject:
PanoramaCategory:
Presentation slides
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