The Experience by Design Approach
June 21, 2011
In this presentation, The Experience by Design Approach, delivered at Meeting of the Minds 2011, Lynne Maher, Director for Innovation and Design, NHS Institute for Innovation and Improvement, clarifies the essence of UK’s popular EBD program. Maher says the EBD is about “using experience to gain insights to identify opportunities for improvement and working together (with patients) to co-design services. Maher also shares key patient stories which have driven changes in care redesign.
Policy issue(s):
Patient-Centered HealthcareAuthor(s):
Lynne MaherCategory:
Presentation slides
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