Library Items External Resources


Experience Based Co-Design online Toolkit

July 5, 2012

This online Experience Based Co-Design Toolkit was designed to bring to life this groundbreaking British program committed to finding simple solutions to improve patient experience.

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Achieving an Exceptional Patient and Family Experience

June 1, 2011

This IHI paper is on the patient-family experience of in-hospital care in the US. It outlines the results of an in-depth review of the research, examination of exemplar organizations, and interviews with field experts.

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Patient-Centred Care: An Introduction

June 23, 2010

A paper by Steven Lewis explores patient-centred care in practical terms and proposes some possible indicators that would support transparent performance reporting.

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