External resource

This online Experience Based Co-Design Toolkit was designed to bring to life this groundbreaking British program committed to finding simple solutions to improve patient experience.

A paper from The King’s Fund says proposed UK reforms pose risks but, if implemented well, have potential to improve patients’ experience and enhance healthcare performance.

This IHI paper is on the patient-family experience of in-hospital care in the US. It outlines the results of an in-depth review of the research, examination of exemplar organizations, and interviews with field experts.

A paper from the journal Chronic Diseases in Canada profiles frail elderly with heart failure and the services they use at home. Based on research funded by The Change Foundation.

Background to our Hot Talks on Health with Baroness Barbara Young, this white paper released by the UK’s coalition government outlines the reforms planned by the the National Health Service.