Video

In this video interview, Jennifer Dee, Patient Experience Advisor at Kingston General Hospital shares her harrowing healthcare experience. Since 2009, she has helped to improve quality, safety and service at the hospital.

Eleanor Rivoire, Senior VP at Kingston General Hospital shares her hospital’s inspiring journey towards patient-centred reforms . KGH has implemented many patient-initiated changes to improve — quality, safety and service.

Daryl Bell, Kingston General Hospital’s Co-Chair, Patient Advisory Council, shares his hospital’s progress on implementing patient-initiated changes to improve quality, safety and service.

This short video contains the voices and views of patients, caregivers and health system leaders answering “How do we improve patient experience in Ontario?”

In under two minutes, learn what The Change Foundation is all about.