Patient Engagement Reports

Browse patient engagement news and reports below or use the search feature to explore articles and publications related to specific patient engagement/experience issues.

Charting a New PATH

The Partners Advancing Transitions in Healthcare (PATH) project was a truly groundbreaking initiative for The Change Foundation (TCF), and for the health care community in Ontario. PATH was one of two showcase engagement projects that formed the basis of TCF’s work and learnings between 2010 and 2015, based on our Hearing the Stories. Changing the More >

Rules of Engagement: Lessons from PANORAMA

The PANORAMA Panel was a ground-breaking patient engagement project, as well as an incredible learning opportunity for The Change Foundation. Over the course of two years, 31 panelists from across Ontario met to share their lived experiences and insights as patients and family caregivers on a range of issues related to improving people’s healthcare experience. More >

Patient/Family Advisory Councils in Ontario Hospitals – At Work, In Play

“We’re making a culture change here, of trying to engage our patients more in decision making and moving away from advising” (PFAC staff interview). This report investigates the evolving function and best practices of Ontario’s hospital-based Patient/Family Advisory Councils (PFACs): one mechanism some hospitals are using – among other approaches – to advance patient/family engagement More >

Creating The Space to Lead Change: An Independent Analysis of the Change Foundation’s Journey on the Frontline of Healthcare Transitions

The Change Foundation (TCF) made a bold decision to make a significant investment in one system change initiative in a health care transitions environment. This instructive, 23-page case study reviews the early process of getting to, and moving on The Change Foundation’s ground-breaking Northumberland PATH project. The two-year, $3-million PATH project is the Foundation’s largest and More >

Report: Health System Navigators: Band-Aid or Cure?

Health System Navigators: Band-Aid or Cure? marks the first Foundation/PANORAMA report reflecting on ways to advance patient-centred care in Ontario. Are navigators a potential solution or another “work around” for an overly complicated system? The report covers the history and scope of health system navigators and key benefits and challenges. In Canada, the role was More >

The Change Foundation’s Journey into the World of Patient Experience

In The Change Foundation’s Journey Into the World of Patient Experience, CEO Cathy Fooks provides high-level reflections on our  2010–2013 strategic journey, focusing on the lived experiences of patients and caregivers to drive system change. She says, “We decided we’d better listen to patients – maybe it would change how we saw the world of Ontario More >

Winning Conditions to Improve Patient Care

In Winning Conditions to Improve Patient Experiences: Integrated Healthcare in Ontario, The Change Foundation counsels the government to concentrate first on connecting and coordinating health services — the key to better healthcare experiences and lower costs.  The advice is relevant to the Drummond Commission’s review of public services, the pending legislative look at Ontario’s LHINs, More >

Using Social Media to Improve Healthcare Quality: Part 1

“Many patients are already online, and the next generations of patients and caregivers will conduct more and more of their daily activities through social media.” – Neil Seeman, CEO, Health Strategy Innovation Cell Our two-part guide to current practice and future promise in using social media to benefit patients is for the social media novice More >

Using Social Media to Improve Healthcare Quality: Part 2

Part 2 of our guide to the new world of social media in healthcare offers practical learning from 10 months of fieldwork with two organizations: the Centre for Addiction and Mental Health (Canada’s largest mental health and addictions teaching and care delivery institution) and Providence Healthcare (a Toronto-area teaching hospital specializing in rehabilitation and geriatric More >

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