Patient-Centered Healthcare

Hot Talks Brand

Hot Talk 2012: Using patient experience to redesign healthcare services

May 15, 2012

UK experience based design experts Jocelyn Cornwell and Helen Baxter deliver keynote address, 2012 Hot Talk on Health, Using patient experience to redesign healthcare services.

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Loud and Clear – Seniors and caregivers on navigating Ontario’s system: microsite

April 27, 2012

This microsite presents stories, experiences and ideas from Loud and Clear – a report on our 2011 engagement with Ontario seniors with chronic conditions, and their caregivers, about healthcare transitions.

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Loud and Clear – Seniors and caregivers on navigating Ontario’s healthcare system

April 27, 2012

The Change Foundation engaged Ontario seniors with chronic conditions and their informal caregivers about transitions in our healthcare system. Loud and Clear is about their stories, experiences, and ideas.

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CEO Cathy Fooks on Loud and Clear

April 27, 2012

In this introductory video to Loud and Clear, the Foundation’s CEO Cathy Fooks outlines key messages from our province-wide engagement with Ontario seniors and caregivers on transitions across our healthcare system.

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Jennifer Dee on using her bad healthcare experience to make a difference

February 13, 2012

In this video interview, Jennifer Dee, Patient Experience Advisor at Kingston General Hospital shares her harrowing healthcare experience. Since 2009, she has helped to improve quality, safety and service at the hospital.

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The Change Foundation     Toronto, ON     Public inquiries: asunnak@changefoundation.com