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Patient-Centered Healthcare
Hot Talk 2012: Using patient experience to redesign healthcare services
May 15, 2012
UK experience based design experts Jocelyn Cornwell and Helen Baxter deliver keynote address, 2012 Hot Talk on Health, Using patient experience to redesign healthcare services.
Event by
Loud and Clear – Seniors and caregivers on navigating Ontario’s system: microsite
April 27, 2012
This microsite presents stories, experiences and ideas from Loud and Clear – a report on our 2011 engagement with Ontario seniors with chronic conditions, and their caregivers, about healthcare transitions.
Microsite/Online Report by The Change Foundation.
Loud and Clear – Seniors and caregivers on navigating Ontario’s healthcare system
April 27, 2012
The Change Foundation engaged Ontario seniors with chronic conditions and their informal caregivers about transitions in our healthcare system. Loud and Clear is about their stories, experiences, and ideas.
Report by The Change Foundation.
CEO Cathy Fooks on Loud and Clear
April 27, 2012
In this introductory video to Loud and Clear, the Foundation’s CEO Cathy Fooks outlines key messages from our province-wide engagement with Ontario seniors and caregivers on transitions across our healthcare system.
Video by The Change Foundation.
Jennifer Dee on using her bad healthcare experience to make a difference
February 13, 2012
In this video interview, Jennifer Dee, Patient Experience Advisor at Kingston General Hospital shares her harrowing healthcare experience. Since 2009, she has helped to improve quality, safety and service at the hospital.











