Patient Engagement

Meeting of The Minds 2011: Interview With Stacey Daub

In this one-to-one video interview with The Change Foundation at our Meeting of the Minds 2011, Stacey Daub, CEO, Toronto Central CCAC, shares lessons from the innovative Virtual Ward program. She emphasizes the need to design community services around the needs of families and patients especially against the reality of an aging population facing rising More >

Social Media an Ace or a Feather for Patients?

Neil Seeman reports on learning from The Change Foundation and Innovation Cell’s joint project, Using Social Media to Improve Healthcare Quality: A Guide to Current Practice and Future Promise. Seeman reports that the healthcare sector is a slow adopter of social media tools and no comprehensive study of using social media for quality improvement has More >

Hot Talks on Health 2011: Making Sense of the Patient Experience

Our 2011 Hot Talks on Health speaker Barbara Balik shared her knowledge and stories about how to improve the patient-family experience, drawing on work helping healthcare organizations shift their thinking, policies, practices — and relationships with patients and families – to deliver patient-centred care. The shift from “doing to” to “doing for” patients must move More >

Achieving an Exceptional Patient and Family Experience

This IHI paper is on the patient-family experience of in-hospital care in the US. It outlines the results of an in-depth review of the research, examination of exemplar organizations, and interviews with field experts. The aim was to identify primary and secondary drivers of exceptional patient and family inpatient hospital experience. IHI conducted an in-depth More >

The Storyboard

In The Storyboard, The Change Foundation explains how we have narrowed our patient focus to seniors with chronic health conditions and their family and friend caregivers. This work led to our search for a coalition of providers, patients and caregivers in one community/region in Ontario committed to working differently – to co-design improvements that span More >

What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?

This companion to The Change Foundation’s review of patient/client and caregiver surveys summarizes the findings of a dozen surveys and offers our observations: Patient/caregiver satisfaction with communication and coordination appears to decline as they move from hospital to community. Patient/caregiver satisfaction with their experience depends on their particular needs. Patients with more complex needs appear More >

Top 10 Lessons: Take-Aways from Meeting of the Minds 2010

“There is no business case for not investing in patient-centred care.” Listen to Change Foundation research advisor Steven Lewis as he sums up his top 10 take-aways from our 3rd annual Meeting of the Minds: Rethinking Health Services with Patients Top of Mind.

Patient-Centred Care: An Introduction

A discussion paper prepared July 2009 by Change Foundation research advisor Steven Lewis for the Saskatchewan Ministry of Health, to frame the province’s Patient First Review. It was provided as background reading for The Change Foundation’s 3rd annual Meeting of the Minds exchange, Rethinking Health Services with Patients Top of Mind. Download “Patient-Centered Care”

Strategic Plan 2010-2013: Summary

A summary of The Change Foundation’s 2010-2013 Strategic Plan: Hearing the Stories, Changing the Story. It outlines our key intentions over the next three years. We plan to: Listen and learn. We will learn from the experience of individuals and caregivers at key transition points in the system and over time. Incubate and innovate. We More >

Environmental Scan: Companion to the Change Foundation 2010-2013 Strategic Plan

Beginning in the summer of 2009, The Change Foundation began researching trends and activities in person-centred care, integrated care for patients, quality and innovation in the healthcare system, and equity and population health. Compiled in this environmental scan, the results of our research serve as a companion piece to our 2010-2013 Strategic Plan: Hearing the More >


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