Patient Engagement Reports

What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?

This companion to The Change Foundation’s review of patient/client and caregiver surveys summarizes the findings of a dozen surveys and offers our observations: Patient/caregiver satisfaction with communication and coordination appears to decline as they move from hospital to community. Patient/caregiver satisfaction with their experience depends on their particular needs. Patients with more complex needs appear More >

Patient-Centred Care: An Introduction

A discussion paper prepared July 2009 by Change Foundation research advisor Steven Lewis for the Saskatchewan Ministry of Health, to frame the province’s Patient First Review. It was provided as background reading for The Change Foundation’s 3rd annual Meeting of the Minds exchange, Rethinking Health Services with Patients Top of Mind. Download “Patient-Centered Care”

Engaging Communities in Healthcare Change in Ontario: Mission Impossible?

A companion to the summary report from the March 2009 invitational symposium and workshop, Community Engagement & the LHINs: Truth & Consequences. Our commentary draws out the policy issues and implications emerging from what we heard and pulls out salient suggestions on how to support health service providers and the LHINs in enabling informed citizen More >

Community Engagement & the LHINs: Truth & Consequences – Summary Report

A summary of presentations and discussion at The Change Foundation’s March 2009 symposium and workshop help in partnership with Ontario’s Local Health Integration Networks (LHINs) to explore enablers and barriers to community engagement in healthcare change. This summary also shares the results of real-time voting at the symposium on such critical questions as the priorities More >

Who is the Puzzle Maker?

“You’re sent for more tests, you’re adding more doctors or specialists … and then you really sit back and you have to think to yourself from time-to-time, ‘Well, who is the puzzle maker? Who’s getting all these pieces and putting them together?’” — Carmen, patient and caregiver in Toronto Through snapshots of patient and caregiver More >

WHAT’S BEING SAID

Our first case studies report which identifies and showcases leading patient, client, and family-centred pediatric practices around the province. Download a copy of the case studies here: bit.ly/2XzDNLf pic.twitter.com/f56sluKKHT