Hot Talk 2012 – Patient Experience/Experience Based Design

May 16, 2012

HT_Featured-ImageWhat to make of it – and do with it? Head-of-the-pack advice to those just out of the gate.

Leading UK experts who’ve seen and studied the value of involving patients and families in designing health services will show and tell us how it’s done during our latest Hot Talk on Health, Thursday, June 20, 4-7 p.m.

Jocelyn Cornwell, founding director of The Point of Care program at The Kings Fund and co-author of the agenda-shifting Seeing the Person in the Patient, and Helen Baxter, lead of the NHS Institute of Innovation and Improvement’s experience based design program, will deliver the keynote address, Using patient experience to redesign healthcare services.

During their multi-media presentation, we will hear patients and families who’ve helped shape UK health services and listen for what Ontario’s healthcare community might embrace and avoid as we begin – as mandated — to involve the public more and more in healthcare.

Panel of ON/BC leaders to respond, share culture-shifting patient partnerships they’re helming

We will take the conversation closer to home with a follow-up panel of patient-centred care innovators from ON and BC. They will pick up on the UK lessons, share what their experiences bringing patients and families into the fold has taught them, and suggest what we need to do to make public involvement in healthcare an expectation rather than an exception.

The Ontario panelists hail from Kingston General Hospital (KGH) – Patient and Family Advisory Council Co-chair Anndale McTavish and CEO Leslee Thompson – and will be joined by Joyce Resin, Executive Director, Community Action, Impact BC, home of the Patient Voices Network

Audience Q & A to follow. Bring your burning questions and build on this dynamic, timely discussion. What difference has experience based design made to quality, patient experience, outcomes, sustainability in the UK? How to measure patient experience?

If you miss our latest Hot Talk on Health, or want a timely replay, look for videos, presentations, papers and other key resources on our website later this summer.

Register soon. This forum is free with limited seating. Please note this year’s changed venue: U of T’s George Ignatieff Theatre with reception to follow at adjoining Buttery.

Read the Agenda


The project leads for the Cultivating Change Changing CARE team share their insights and experience on co-design. To hear more from the team and the others, register for Hot Talks on Health on January 28, 2019: #TCFHotTalks #ChangingCARE