Lessons from CHANGING CARE

Cover of Lessons report Click to Download Report

In 2017, after a long and detailed search, The Change Foundation identified four Changing CARE partnerships from across Ontario to receive funding and support over the next three years to improve the caregiver and provider experience for their communities.

Changing CARE is the “action phase” of The Change Foundation’s Out of the Shadows and Into the Circle 2015-2020 strategic plan—following on our 2015-2016 year of listening and learning from family caregivers and healthcare providers across Ontario.

Now that we’re more than a year into Changing CARE, it’s the ideal time for us to stop and reflect on the collective path we’ve taken so far, and release our learnings on the engagement phase of co-design.

Lessons from Changing CARE: The Discovery Phase of Experience-Based Co-Design focuses on our four teams’ first year of listening and learning from, and co-designing with the family caregivers and healthcare providers in their communities.

As the first in a series of reports focused on learnings and lessons from Changing CARE, this paper describes what the Changing CARE projects have learned during the discovery phase of their experienced-based co-design.

The report features 40 practical tips that are organized in five sections:

  • project planning
  • engagement planning
  • recruitment for engagement
  • engagement
  • post engagement

We hope these tips and lessons along the way help you use and adapt what we’ve learned to help you co-design solutions in your own setting.

We want to see improved caregiver and provider experience all across Ontario, and beyond—This report is the first step on that journey.

Available Downloads



Tagged in: , ,


The project leads for the Cultivating Change Changing CARE team share their insights and experience on co-design. To hear more from the team and the others, register for Hot Talks on Health on January 28, 2019: bit.ly/2EuqQNC #TCFHotTalks #ChangingCARE pic.twitter.com/cCm9NbG6vl