Review of Patient/Caregiver Experience Surveys

September 5, 2010 Cover page of Survey Review: A scan of existing and planned surveys of patient/client or caregiver experiences in transitions across care providers in Ontario Download Patient/Caregiver Experience Survey Review

The Change Foundation produced a review of patient and provider surveys of individual and caregiver experiences with the healthcare system. Prepared by Brenda Tipper for The Change Foundation, the review looks at 24 surveys of patient or caregiver experiences in Ontario or, if national, with a presence in Ontario. What did we learn? That existing surveys provide only a partial picture. As the review concludes: “None of the existing surveys or projects included in this review really examines directly, or in any comprehensive or systematic way, the experience of individuals and caregivers as they move in, out of, and across Ontario’s healthcare system over time and as their health changes.”

WHAT’S BEING SAID

All three hospitals in our first case studies report understood the power of stories to unite patients, families and professionals & remind them of the reasons they want to improve care. Learn more about the hospitals profiled in the case studies: bit.ly/2Stemsl pic.twitter.com/qXkJiPW1ep