What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?

November 5, 2010 Cover Page of Report: "What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?" Download "What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?"

This companion to The Change Foundation’s review of patient/client and caregiver surveys summarizes the findings of a dozen surveys and offers our observations:

  • Patient/caregiver satisfaction with communication and coordination appears to decline as they move from hospital to community.
  • Patient/caregiver satisfaction with their experience depends on their particular needs.
  • Patients with more complex needs appear to be less satisfied with their experience.
  • Primary care physicians are key to patient/caregiver satisfaction.

With the input of patients and caregivers, we will provide a more comprehensive picture of their experiences navigating the system. We plan for more stepped-up activities as we gather information, plan our engagement, and roll out future collaborative work to help rethink and redesign Ontario’s healthcare system with patients and caregivers top of mind.

WHAT’S BEING SAID

Stephane is a young caregiver who assists with caring for his younger brother. Don has been caring for his wife since her diagnosis with early onset Alzheimer’s 5 years ago. Hear from Stephane & Don on what their #caregiving experiences have been like: bit.ly/2VuxJCK pic.twitter.com/FfZTG9IqkE