What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?

November 5, 2010 Cover Page of Report: "What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?" Download "What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?"

This companion to The Change Foundation’s review of patient/client and caregiver surveys summarizes the findings of a dozen surveys and offers our observations:

  • Patient/caregiver satisfaction with communication and coordination appears to decline as they move from hospital to community.
  • Patient/caregiver satisfaction with their experience depends on their particular needs.
  • Patients with more complex needs appear to be less satisfied with their experience.
  • Primary care physicians are key to patient/caregiver satisfaction.

With the input of patients and caregivers, we will provide a more comprehensive picture of their experiences navigating the system. We plan for more stepped-up activities as we gather information, plan our engagement, and roll out future collaborative work to help rethink and redesign Ontario’s healthcare system with patients and caregivers top of mind.

WHAT’S BEING SAID

How do we define ‘family caregiver’? By “family caregivers” we mean family, friends and neighbours who provide the vast majority of care, support and enrichment to those who have health related needs. Learn more about us and our work: bit.ly/2H7ZGgw pic.twitter.com/p3yLT8z7c9