What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?November 5, 2010 Download "What Do Surveys Suggest About Patient/Caregiver Experiences in Ontario?"
This companion to The Change Foundation’s review of patient/client and caregiver surveys summarizes the findings of a dozen surveys and offers our observations:
- Patient/caregiver satisfaction with communication and coordination appears to decline as they move from hospital to community.
- Patient/caregiver satisfaction with their experience depends on their particular needs.
- Patients with more complex needs appear to be less satisfied with their experience.
- Primary care physicians are key to patient/caregiver satisfaction.
With the input of patients and caregivers, we will provide a more comprehensive picture of their experiences navigating the system. We plan for more stepped-up activities as we gather information, plan our engagement, and roll out future collaborative work to help rethink and redesign Ontario’s healthcare system with patients and caregivers top of mind.