The Change Foundation’s Journey into the World of Patient Experience

Download Journey into the World of Patient Experience

In The Change Foundation’s Journey Into the World of Patient Experience, CEO Cathy Fooks provides high-level reflections on our 2010–2013 strategic journey, focusing on the lived experiences of patients and caregivers to drive system change. She says, “We decided we’d better listen to patients – maybe it would change how we saw the world of Ontario healthcare. We did listen. And it did.”

Our 2011 Loud and Clear consultations crystallized the difficulties seniors with chronic conditions have encountered in navigating the system. Fooks’s reflections outline how those consultations and subsequent research, policy analysis and patient engagement work led us to develop two signature projects, launched in 2012: Northumberland PATH and PANORAMA.

Tagged in: patient experience, Ontario health, patient engagement, Cathy Fooks, PANORAMA, PATH

NEW REPORT: The second in our Lessons From #ChangingCARE series, where we talk about what we, and the Changing CARE teams have learned so far as we listen, learn & #codesign with caregivers & providers. This one’s focused on the teams’ co-design events. bit.ly/2Rixfxl pic.twitter.com/6ahYEWTEtJ

Videos: About the Changing CARE teams Listen to some of the caregivers, project partners, providers & project sponsors share their stories about how the projects have changed their caregiving experiences, practices & organizations. View the playlist: bit.ly/2DYoDIQ

Young carers (ages 16-24) play an active role as #caregivers. While they often have help, they are likely to consider themselves primary caregiver on at least one task. Learn more about #youngcarers in our Spotlight on Ontario's Caregivers report bit.ly/2zRU6Jf pic.twitter.com/wcXV003pH8

Great work! Codesigning with caregivers and providers is the way to spark news ideas. We can’t wait to hear about the change ideas! #codesign #ChangingCARE twitter.com/cc_connecting/…

Don’t assume patient-centred care will evolve naturally after some background work and a bit of guidance and encouragement for staff. Learn about our how @HBKidsHospital built a comprehensive strategy for change on a foundation of research and planning: bit.ly/2FWcSFx pic.twitter.com/ZuRTtH4FzX

Our new toolkit houses the resources and tools we – and the Changing CARE teams – have created to help you start the conversation about co-design and improving the caregiver experience in your organization. Take a look at the resources to support you: bit.ly/2tbWk3q pic.twitter.com/nPeT3AhLEL

"We recognized that if we really wanted to ensure that #caregivers are understanding the system as well as they could, that they were able to connect in appropriately, that we all had to come to the table." Hear from the @CC_Connecting team in a new video: youtu.be/Z35yfKGA0xs

Our new toolkit houses the resources and tools we – and the Changing CARE teams – have created to help you evaluate the impact co-design and caregiver engagement. Take a look at the resources to support you: bit.ly/2BpQsrI pic.twitter.com/kDrAT3SlGI

In our newly launched toolkit, we’ve packaged together all the tools, resources, reports and learnings we’ve put out along the way, in an effort to help others learn from our experience with co-design and caregivers. Explore the toolkit now: bit.ly/2HyePsw pic.twitter.com/bqNlYf8Zxx

Are you subscribed to our newsletter, Top of Mind? Sign-up today to stay informed on our work and progress on influencing positive change in Ontario's health care system. bit.ly/2BfyYP9 pic.twitter.com/cx8dyNFfGV

The Change Foundation’s Journey into the World of Patient Experience

WHAT’S BEING SAID