The Change Foundation’s Journey into the World of Patient Experience

Download Journey into the World of Patient Experience

In The Change Foundation’s Journey Into the World of Patient Experience, CEO Cathy Fooks provides high-level reflections on our 2010–2013 strategic journey, focusing on the lived experiences of patients and caregivers to drive system change. She says, “We decided we’d better listen to patients – maybe it would change how we saw the world of Ontario healthcare. We did listen. And it did.”

Our 2011 Loud and Clear consultations crystallized the difficulties seniors with chronic conditions have encountered in navigating the system. Fooks’s reflections outline how those consultations and subsequent research, policy analysis and patient engagement work led us to develop two signature projects, launched in 2012: Northumberland PATH and PANORAMA.

Tagged in: patient experience, Ontario health, patient engagement, Cathy Fooks, PANORAMA, PATH

Hi new followers, thanks for joining us ! @AAElbassiouny @brenda4trustee @JamesFeeneyDC @JRMnurse @janda_rav @htoycen @DrDonWeaver @larsendarren @CMAJ_Open @SusanFLanglois1 Subscribe to our newsletter, Top of Mind, to stay informed on our work bit.ly/2H3wXZw pic.twitter.com/v5MVriu2rg

Caregiver profile. Meet Sara. We interviewed Sara to learn about her experience as a #caregiver. Read the interview to find out how Sara applied what she learned when she became a caregiver for her husband for the second time. bit.ly/2VeDh4I pic.twitter.com/RJum7XCj5Q

There is no single, right way to engage patients and their families. However, there are successful patient-engagement initiatives taking place in pediatric centres across the province. We profile three of them in our latest report: bit.ly/2E5d575 pic.twitter.com/qYc2H90k5O

Only 47% of caregivers received information on emotionally supporting their family member or friend. Read the Spotlight on Ontario’s Caregivers to learn more about the information and support needs of family caregivers: bit.ly/2QOu1RG pic.twitter.com/mHJ3ZeT0S8

@MikePosencheg is an Improvement Advisor for @TheIHI and has been working closely with our Changing CARE project teams as they implement change ideas through experience based #codesign. Read how the approach embodies the key domains to activate agency. bit.ly/2mIKAp3 pic.twitter.com/oVO2ClqvMi

Hi new followers, thanks for joining us ! @runningurl43 @petersjill77 @sharmilasetaram @OslerHealth @corliss_bean @AngelaHapke @barbhelenjonal @chiaramorgan @LynneSinclair22 @ogoshhsw Subscribe to our newsletter, Top of Mind, to stay informed on our work bit.ly/2H3wXZw pic.twitter.com/PB8rXe4Oln

Learn more through data! You can submit a request to access the complete data sets for the 2018 and 2019 Spotlight on Ontario’s Caregivers reports. Visit our website to ask for the data: bit.ly/2QOu1RG pic.twitter.com/fUhlYxG4OD

Almost one in three #caregivers have faced financial hardships in the past year as a result of their caregiving responsibilities with two-thirds of caregivers paying for expenses themselves. Read our newly released report: bit.ly/2QOu1RG pic.twitter.com/kSi1I8aSiV

Spotlight on Emily @EmilyChiara Emily is a young caregiver who takes care of her mother who has dementia all while being a student. #caregiver #youngcarers #ONhealth Hear Emily's young caregiver story: bit.ly/2URENK2 pic.twitter.com/X7O3phKYA9

We heard that 77% of #caregivers wish there was a one-stop-shop that they could turn to for help & advice. With the overwhelming need we are pleased that @CaregiverON launched their 24/7 caregiver helpline to support caregivers looking for that one-stop: bit.ly/2Kbs4i3 pic.twitter.com/HVPR8tVpV7

The Change Foundation’s Journey into the World of Patient Experience

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