The Change Foundation’s Journey into the World of Patient Experience

Download Journey into the World of Patient Experience

In The Change Foundation’s Journey Into the World of Patient Experience, CEO Cathy Fooks provides high-level reflections on our 2010–2013 strategic journey, focusing on the lived experiences of patients and caregivers to drive system change. She says, “We decided we’d better listen to patients – maybe it would change how we saw the world of Ontario healthcare. We did listen. And it did.”

Our 2011 Loud and Clear consultations crystallized the difficulties seniors with chronic conditions have encountered in navigating the system. Fooks’s reflections outline how those consultations and subsequent research, policy analysis and patient engagement work led us to develop two signature projects, launched in 2012: Northumberland PATH and PANORAMA.

Tagged in: patient experience, Ontario health, patient engagement, Cathy Fooks, PANORAMA, PATH

Created in partnership with our #ChaningCARE teams, register to complete this 3-part eLearning module to learn through tips and examples how as healthcare providers you can help improve the experience of family caregivers. bit.ly/2U1Mlcs pic.twitter.com/lKzWKDPM4A

We're very excited to bring you these three case studies of efforts to hear and learn from the voices of Ontario's young patients and their families. Learn more about the work done @SinaiHealth, @HBKidsHospital and @CHEOhospital bit.ly/2E5d575 pic.twitter.com/ZqJvYdPWSt

As the number of #caregivers grows and the expectations increase, we all need to think about how better to support family caregivers in their crucial role. Learn more about the caregiver ID program and the impact for #caregivers, providers and patients: bit.ly/2H9EZPY pic.twitter.com/4J5XoteTdl

Meet Apoorva. Apoorva takes care of her husband Abhishek, who has dementia. In this video, she discusses her caregiver journey and the importance of seeking help when struggling in the role of #caregiver. Listen to her story: bit.ly/2UDvEnW

Do #caregivers get enough information and support when it comes to providing physical assistance to the care receiver? Learn what survey respondents said and create your own data visualizations: bit.ly/2HahbMJ pic.twitter.com/jh2zEGhcqN

“It is such a positive thing to have an orientation -where are things in the hospital, where can I find a tooth brush, the bank?” – Fabiana, Family Caregiver Hear from other #caregivers in our Wishlist videos: bit.ly/2tb3KDK pic.twitter.com/d4hu1aIVoy

“We are trying to make, starting with Bridgepoint @bridgepointTO but definitely the whole system caregiver friendly.” Dr. Gary Newton, President & CEO Siani Health System @SinaiHealthTO bit.ly/2UQBuT6

“I wish I had gotten a package, I wish they had told me all these things – where to find things, where to wait, where to park, where to find my husband after his operation” – Carole Ann, Family Caregiver Hear from other #caregivers in our Wishlist videos: bit.ly/2tb3KDK pic.twitter.com/Bveth1FnlI

The traditional model of firmly established visiting hours has given way to family presence or open visiting policies. Learn from 13 Ontario hospitals whose staff who had a key responsibility for the policies in their hospitals: bit.ly/2Wuto3q pic.twitter.com/5ER2SzzwR6

In just over 2 weeks we will launching the 2019 Spotlight on Ontario's Caregivers report developed in partnership with the @CaregiverON. Subscribe to you newsletter, Top of Mind to receive a copy once it is available: bit.ly/2H3wXZw #caregivers #ONhealth pic.twitter.com/4f7muWzCCu

The Change Foundation’s Journey into the World of Patient Experience

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