The Change Foundation’s Journey into the World of Patient Experience

Download Journey into the World of Patient Experience

In The Change Foundation’s Journey Into the World of Patient Experience, CEO Cathy Fooks provides high-level reflections on our 2010–2013 strategic journey, focusing on the lived experiences of patients and caregivers to drive system change. She says, “We decided we’d better listen to patients – maybe it would change how we saw the world of Ontario healthcare. We did listen. And it did.”

Our 2011 Loud and Clear consultations crystallized the difficulties seniors with chronic conditions have encountered in navigating the system. Fooks’s reflections outline how those consultations and subsequent research, policy analysis and patient engagement work led us to develop two signature projects, launched in 2012: Northumberland PATH and PANORAMA.

Tagged in: patient experience, Ontario health, patient engagement, Cathy Fooks, PANORAMA, PATH

22% of #caregivers have faced some financial hardship due to caregiving. Learn more about the caregiving experience: bit.ly/2TrwMe8 #caregivers #ONhealth pic.twitter.com/epS1p6aqtz

We created an online toolkit to share our resources, tools and learnings in an effort to help others learn from our experience with #codesign and caregivers. If you are ready to implement #caregiver engagement in your organization check out the toolkit: bit.ly/2BzZKSb pic.twitter.com/O25yI0Oqjf

@HPCOntario created a comprehensive set of Caregiver Modules with the goal of providing informal #caregivers with support, resources, and information needed to be the best caregiver they can be. Visit the modules: caregiversupport.hpco.ca

While 64% of #caregivers surveyed said they were happy to step in and provide care, 18% felt intimidated by what was expected of them. Learn more about how caregivers feel about caregiving in our new report: bit.ly/2TrwMe8 pic.twitter.com/pC6cJbFGAA

Co-design is a fundamental feature of the #ChangingCARE projects. Read the latest lessons learned report for the top-ten takeaways you can apply as you plan for co-design events: bit.ly/2Rixfxl pic.twitter.com/LsdTYy1ykU

Becoming a caregiver can be an overwhelming and confusing experience, but knowledge is power. The Caregiver Wishlist discusses some of the things you can expect, and some of the things you can do to make your experience a little less stressful: bit.ly/2HCdFMN pic.twitter.com/gzpzQPqFmM

Our new toolkit houses the resources and tools we – and the Changing CARE teams – have created to help you build the case for co-design and improving the caregiver experience in your organization. Take a look at the resources to support you: bit.ly/2UOPi0i pic.twitter.com/cRdUb4sRzj

@Sara_Shear spoke to @TheChangeFdn about how being a caregiver a second time feels very different because of what she learned during her first time. Read her reflection through the Q&A: bit.ly/2VeDh4I pic.twitter.com/KKjj2nHXxG

We want to see improved #caregiver and provider experiences all across Ontario, and beyond. Read our lessons learned report on co-design events so that you can take our learnings and apply them in your own setting: bit.ly/2Rixfxl pic.twitter.com/DfSSX9Suas

Emily is a young caregiver who takes care of her mother who has dementia. Emily travels to and from university on the weekends to care for her mother and brings her mother to medical appointments. Learn about Emily's experience as a #youngcarer: bit.ly/2O4wU17 pic.twitter.com/12P3cHPxVZ

The Change Foundation’s Journey into the World of Patient Experience

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