The Caregiver Identification (ID) Program and Family Presence Policy

Caregiver ID mock-upsRecognizing that families and caregivers are an integral part of the collaborative care team, healthcare facilities are moving towards adopting family presence policies. Traditionally, families, and caregivers could visit a loved one during the hospitals visiting hours. But how can you tell a valuable member of a care team that they must leave, when they know the patient better than anyone?

As of June 5, 2018, Bridgepoint Active Healthcare, part of Sinai Health System has been welcoming families and caregivers with 24-hour access to their loved ones. As part of this process, Quiet Hours have been introduced from 10 p.m. to 7 a.m. so patients can get the rest they need without restricting access to families and caregivers. Each patient may designate up to two caregivers who are able to stay with them during these Quiet Hours. Family caregivers who stay during Quiet Hours are issued a caregiver badge from security giving them access to the units where their loved ones are staying.

Not only does this change give families the option to stay during Quiet Hours, it gives families the option to visit after 8 pm or before 11 am. For many visitors, those few extra hours are exactly what they need.

The resources included below provide an example of the visual materials that were used to implement the Family Presence Policy program at Bridgepoint. Additionally, the videos share the stories of two caregivers and their experience of what family inclusion meant to them.

Resources Used by Bridgepoint to Support their Family Presence Policy

Listen to Stories Caregivers Share About their Experiences of Family Inclusion

These videos share the stories of two caregivers and their experience of what family inclusion meant to them.

The Hope it Gave One Caregiver to be Included on the Care Team (Video)

A Caregiver’s Story of What Family Inclusion and Support Means (Video)

Learn more about the Caregiver Identification initiative.

To help health providers understand the value of including family caregivers in patient care, we invited local caregivers to tell us how they feel when providers speak with them.

When you Include Me in my Loved One’s Care is a collection of caregiver quotes on the theme, in a booklet format. We presented this booklet to providers to increase their understanding of what caregivers are experiencing when they have a loved one in the hospital due to an addiction or mental illness. We also wanted providers to understand how much value caregivers place on contact with them–caregivers not only feel valued and respected but more confident of a good outcome for their loved one.

When you Include Me in my Loved One’s Care was developed by the Embrace project team.


In the Caregiver as Partnership #eLearning course you will learn how to engage, support and empower caregivers to improve patient health outcomes and the experience of the entire care team.